Returns, Refunds, Trials and Cancellation

Effective date: August 12, 2026
Last updated: August 13, 2026

Digital products and subscriptions

MemStrata software and subscriptions are digital products. Mandatory consumer cancellation, cooling-off, conformity, refund, chargeback and statutory-warranty rights in the customer’s jurisdiction always prevail. Nothing here limits them.

Trial

Where a 180-day trial is offered, the checkout or activation screen will state the exact start and end dates, included products and limits, whether payment details are required, the post-trial price and renewal cadence, taxes, reminders, and the cancellation deadline. Merely downloading or installing software does not authorize a charge. The terms shown and accepted at checkout control.

Cancellation

Customers can cancel renewal online through the account/customer portal with no more steps than enrollment. Cancellation normally preserves paid access through the current billing period and stops future renewal. Immediate termination may be available on request, but does not delete local data or the customer account. Account/data deletion is a separate authenticated privacy action.

Refund review

Requests may be sent to support@memstrata.dev with the account email, order or invoice identifier, product, purchase date and reason. Never request full card numbers, passwords, tokens, raw prompts, code or unrelated identity documents. MemStrata will first apply mandatory law and marketplace rules. Subject to those rights, our commercial policy is:

• duplicate charges and unauthorized transactions are investigated and corrected promptly;
• a materially nonconforming paid Service that cannot be cured within a reasonable time receives replacement, correction or a prorated refund for the affected prepaid period;
• annual business plans cancelled for convenience are not automatically refundable after the applicable statutory period, unless the Order Form says otherwise;
• Microsoft Store, Snap Store, Stripe or another merchant-of-record channel may require the customer to use that channel’s refund process.

Coder Savings Guarantee

The Coder Savings Guarantee applies only when it is expressly displayed and accepted at direct Stripe checkout for an eligible monthly MemStrata Coder subscription. Until it appears at checkout, website descriptions are advance notice and not an active offer.

When active, the guarantee covers the first two successfully paid monthly Coder billing periods. It does not apply to the free trial because no subscription fee was paid. For each eligible paid invoice, if privacy-preserving, verifiable Coder savings for that same service period are less than the pretax Coder subscription line, Called It Inc. refunds the verified pretax shortfall to the original payment method, plus the related tax adjustment. The refund cannot exceed the amount actually collected and still refundable for that invoice.

Only measured input-token, cache and output-cohort savings tied to the eligible Coder license and invoice period count. We do not require raw prompts, source code, passwords, tokens or full card numbers. Missing or disputed measurements receive human review through support@memstrata.dev. Duplicate accounts, replayed evidence, chargebacks and prior refunds may require review, but do not limit mandatory legal rights. We target a decision within five business days.

Cancellation stops renewal but does not remove an earned guarantee refund for a completed eligible period. A guarantee refund does not by itself cancel access for the already-paid service period. Marketplace purchases follow the applicable marketplace refund process unless the listing expressly includes this guarantee.

Enterprise orders

Order Forms may provide service credits, cure rights, termination assistance or refund terms that supersede this policy for their subject matter. Service credits are not the sole remedy where law forbids that limitation.

Contact

CALLED IT INC.
Registered office and trader address: 6035 Bidwell Trail, 128, Mississauga, Ontario, L5V 3E1, Canada.
Support: support@memstrata.dev